Return & Exchange Policy
At Hands Carpets, every carpet and rug is thoughtfully selected and crafted with meticulous attention to detail, under the supervision of our experts. We understand that choosing a carpet is an important decision, and our team is committed to helping you make an informed choice that complements your space, preferences, and requirements.
To ensure complete clarity before purchase, we encourage customers to visit our stores, explore the collection in person, or connect with our team for personalised assistance and detailed product guidance.
1. No Return or Exchange Policy
All purchases made at Hands Carpets are final. We do not offer returns or exchanges once a product has been sold.
We request customers to carefully review their selection, including the carpet's design, dimensions, colour, texture, material, and other specifications, before confirming their purchase.
Our team remains available to assist with any questions or clarification required prior to purchase.
2. Assistance Before Purchase
We believe that an informed purchase leads to greater satisfaction. To help you select the right carpet for your space, we offer:
- In-store assistance to experience our carpets and rugs firsthand.
- Personalised guidance from our carpet specialists.
- Online consultations and assistance over calls to understand product details and requirements.
- Clarification on dimensions, colours, designs, materials, and other relevant product specifications.
We encourage customers to make use of these services before finalising their order.
3. Customised & Special Orders
For carpets that are specially commissioned, customised, or made to order, all specifications and requirements must be reviewed and confirmed before the order is placed.
Once confirmed and sold, such orders are not eligible for return or exchange.
4. Product Care & Natural Variations
Our carpets are crafted using carefully selected materials and traditional techniques. Certain variations in texture, colour, weave, or appearance may occur due to the nature of the materials and craftsmanship involved.
Such characteristics are inherent to handcrafted carpets and should not be considered defects or grounds for return or exchange.
We also recommend reviewing the care instructions provided for your carpet to maintain its appearance and longevity.
5. Need Assistance?
Our team is available to assist you with product-related queries and guidance before your purchase.
For questions before or after your purchase, reach our team at:
